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Are You on HCR?

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Here's What's Next

December 19, 2025

Have you registered on HCR?

Health Connect Registry (HCR) is one way BC communities are working to connect people with a Family Doctor or Nurse Practitioner. Registering on HCR is the first step to finding a primary care provider in Surrey-North Delta (SND), but it isn’t the last step. Knowing what to look for after you’ve registered can help you avoid missing out on important actions you need to take.

Register on HCR


If you’ve registered on HCR in SND, here’s what comes next.

Wait Time

What to Expect: In SND, there are many people registered on HCR. Currently, it takes about 24 months to connect with a Family Doctor or Nurse Practitioner after registering on HCR.  

Actions to Take

  1. Provide an email address
    2. Our primary mode of communication is email – we encourage you to include your email address in your HCR registration. 
  2. If you need medical attention:
    3. There are other options in our community. This document explains where you can go to access care for different concerns, even when you don’t have a Family Doctor or Nurse Practitioner. 
  3. If you find a primary care provider before you are connected through HCR:
    4. Please update your information on HCR by calling 8-1-1. This will help us to focus our efforts on people who don’t yet have a provider. 

When a Spot Becomes Available  

What to Expect

When a spot becomes available with a Family Doctor or Nurse Practitioner and you have reached the top of the list, there are two different ways you may be contacted, depending on the process of the healthcare provider you are being connected with: 

You may receive an email from attachment@snddivision.ca with the subject line: “ACTION REQUIRED: Healthcare Provider Intake Instructions”. This email contains information about the clinic and how to schedule an intake appointment. This email may go to your spam folder. OR   
You may be contacted directly by a staff member from a medical office or clinic, either by phone or email.

Actions to Take

Add “attachment@snddivision.ca” as a trusted sender in your email inbox and/or check your spam folder regularly. 
Please read the entire email, check for files that may be attached to the email and follow the instructions in the email and/or attached files (these may include completing an intake form, scheduling an appointment, etc.) 
You may reply back to the email to let us know: 
  1. If you would prefer to stay on HCR to be matched with another provider when more capacity becomes available  
  2. If you’ve had an address change  
  3. If you’ve have already found a healthcare provider and no longer need to be on HCR  

If You Are Unreachable

What to Expect: Our attachment team and/or the medical office staff will make every effort to contact you when a provider becomes available. After three attempts, if we have been unable to connect with you via email or phone, we will assume you are no longer looking for a primary care provider and will inactivate your HCR profile and contact the next person on the list. 

Actions to Take:  

If you are no longer in need of a Family Doctor or Nurse Practitioner, no action is required at this point. 
If you are still in need of a primary care provider, you will need to call 8-1-1 or re-register on HCR and you may have to start the waiting period over again.